Customer Service

The quality of your experience as an Incense Warehouse customer is our number one priority. We have provided the following links to help you find answers to your questions.

About Us
Learn a little bit about who we are and what we offer you.

Refunds & Exchanges
Information on returning or exchanging items purchased from us.

Terms and Conditions
General information about our Privacy Policy, Shipping Policy, Payment Options, etc.

Contact Us
Got questions, suggestions or ideas? Having a problem finding what you are looking for or using our website? Get in touch, we're here to help.

Shipping Policy
Get details on our Free Shipping option, flat rate, expedited shipping and more.

If you prefer you can contact us directly at 516-513-1532, 11am to 4pm Monday through Friday. For questions about an order you've already placed, call 516-513-1532, 11am to 4pm Monday through Friday, or use our contact us page.